TERMS AND CONDITIONS TAHAMI ONLINE™

7.1. There are no refunds available on services provided by the Company once payment is affected by the Client. There is also no credit transferred unless the Company agrees.

Each website’s theme and premium plugin licenses are owned by TAHAMI ONLINE™ and are not the intellectual property of the client nor transferable. Clients can always purchase their own licenses if they choose to and will be required to do so if they request to release their website.

The following terms relate to the offer to supply Pay-Per-Click (PPC) / digital advertising / social media advertising / Paid Social / Facebook/Instagram Advertising / LinkedIn Advertising / Yahoo Bing Advertising services (“the Services”) by TAHAMI ONLINE™ (“the Company”) to the Client for the Website.

The Company agrees to provide the Client with the Services and is authorised by the Client to use the Key Phrases to manage and attempt to improve the performance of the Client’s advertising campaign(s) within the Search Engine and/or managing digital advertising on other platforms, including but not limited to Google, Bing/Yahoo, Facebook, LinkedIn, and WeChat.

For the purposes of providing these services, the Client agrees to provide, where applicable:

1. Google Ads, Google Search Console, Facebook Business Manager, LinkedIn Ad Manager, and Google Analytics access.
2. If applicable, suggested keywords for ad targeting, as well as ad copy suggestions and creative assets, are shared with the Company by the Client. The Client warrants that the Client has the unrestricted legal and/or trademark and patent rights to use the assets provided to the Company for digital advertising purposes in all the territories and/or countries targeted via digital ads. The Client also confirms that the Company has the right to act as an agent of the Client deploying said creative assets via digital advertising. If any of the creative assets provided by the Client to the Company can, for whatever reason, no longer be used in digital advertising, it is the sole responsibility of the Client to promptly inform the Company in writing via letter or official Company email. If the Company has produced creative assets (ads) for the Client (to be used in digital advertising promoting the Client’s products or services), the Client will take the sole responsibility for promptly pointing out to the Company (in writing via official Company email addresses) any reasons as to why said creative assets cannot be used/run in digital advertising. These reasons include but are not limited to the use of non-approved brand language, the use of non-approved brand visuals or imagery, and the use of non-approved corporate identity. It is the sole responsibility of the Client to share brand guidelines, as well as lists of ‘non-brand approved’ terminology and jargon at the beginning of the cooperation between the Client and the Company.
3. The Company warrants that its own creative work (assets created for ads and copywriting for ads) is original and that it will not knowingly or negligently infringe the rights or intellectual property of a third party. It is the Client’s sole responsibility to make all appropriate searches or enquiries in this regard at the appropriate time prior to the start of all work to be completed by the Company. Beyond the scope of this warranty, the Company shall have no liability to the Client in respect of any infringement or alleged infringement of intellectual property of any third party or passing off.
4. The Client acknowledges the following with respect to services:

• The Company has no control over the policies of search engines with respect to the type of ads that are being served on the search engine and/or advertising platform and/or the sites and/or content that they accept now or in the future. The Client’s site and keywords may be excluded from any website or search engine results page at any time at the sole discretion of the search engine and/or advertising platform.
• It is the sole responsibility of the Client to inform the Company of keywords that should, for whichever non-performance related reason, categorically be excluded from targeting.
• Media spend can be paid to Google, Bing/Yahoo, Facebook, LinkedIn, WeChat, or any other advertising platform directly by the Client. The Company can pay on behalf of the Client, once the Client has prepaid the Company’s invoice which includes media spend.

1. The Client acknowledges that the Company makes no warranty that digital ads will generate any increase in sales, business activity, profits, or any other form of improvement for the Client’s business or any other purpose. If performance goal-related bonus components are mutually agreed by the Company and the Client, the Company will make reasonable efforts towards achieving said performance-related goals. This, however, does not warrant any guarantees that performance goals can and/or will be achieved.
2. No liability whatsoever (except as provided by law) will be accepted by the Company for any damages or losses arising from or because of the provision of the Services.
3. The Client acknowledges that the Company will invoice service fees for managing ads on Google, Bing/Yahoo, Facebook, LinkedIn, WeChat, or any other advertising platform as per the stipulations outlined in the service agreement. In cases where service fees are not stipulated in the service agreement, the following fee structure applies:

• When monthly click spend is between AUD$10,000 and AUD$15,000, the Client’s monthly service fee will amount to 19% of total media spend (click spend).
• When monthly click spend is between AUD$15,001 and AUD$25,000, the Client’s monthly service fee will amount to 17% of total media spend (click spend).
• When monthly click spend is between AUD$25,001 and AUD$40,000, the Client’s monthly service fee will amount to 15% of total media spend (click spend).
• When monthly click spend is AUD$40,001 and above, the Client’s monthly service fee will amount to 13% of total media spend (click spend).

1. The Client acknowledges that the Company will provide an agreed, set number of ad variations for the Client’s approval (this includes ad copies as well as creative assets used in digital advertising). Unless otherwise agreed by the parties, the standard ad revision is one round per ad. Subject to prior written Client approval, any further rounds of revisions for a particular ad variation may incur an additional fee that will be added to the Client’s next invoice. Such additional fees need to be approved by the Client before the subsequent rounds of revisions are executed by the Company.